When Business Cases Teach the Wrong Lessons

Jeffrey Pfeffer, in his great book “The 7 Rules of Power” declares that “success excuses (almost) everything.” Success also determines which stories about the origins of that success get told and which headlines are buried. This makes it all but impossible to know the real causes for why things worked out the way they did, inhibiting learning.

On learning, case studies and missing information

Human learning is like the scientific method. It requires us to assert a hypothesis, which can be formal or not, conduct an experiment, and…