What the world needs now… is love and AI?

Rita McGrath
8 min readMay 21, 2024

Paul LeBlanc, in his thought-provoking book “Broken,” shows how scaling removes humanity from many of our systems of care. AI might be the great unlock that would allow us to flood our systems with quality people, uplift them, and set the stage for a new era of human thriving. But what does the same pattern mean for management consulting?

--

--

Rita McGrath

Columbia Business School Professor. Thinkers50 top 10 & #1 in strategy. Bestselling author of The End of Competitive Advantage & Seeing Around Corners.