What the world needs now… is love and AI?

Paul LeBlanc, in his thought-provoking book “Broken,” shows how scaling removes humanity from many of our systems of care. AI might be the great unlock that would allow us to flood our systems with quality people, uplift them, and set the stage for a new era of human thriving. But what does the same pattern mean for management consulting?

Our systems of care are failing us

Paul LeBlanc, just stepping down now from his role as the trailblazing President of Southern New Hampshire University and into the job of a startup entrepreneur, joined me by the fireside on May 17. Our conversation took his recent book “Broken: How Our Social Systems are Failing Us and How we can Fix Them” as a point of departure. In the book, which draws on his own background and personal experiences, but connects them to the systems of care we have designed, he points to positive solutions we can create, which will only be accelerated by the advent of better and better artificial intelligence software.

Firstly, he suggests that most of the systems designed to care for people — healthcare, education, addiction treatment, imprisonment and more — aren’t doing a great job. Even worse, they are not great places to work for the people delivering the care. And still worse is that we spend enormous amounts of money on services that simply don’t create great…