Subscriptions: The Hotel California of Business Transactions

Rita McGrath
4 min readApr 10, 2023

As colleague Eric Johnson has pointed out, the decision architecture — how we are brought through the decision process — has a huge impact on the decisions that are ultimately made. But, knowing that, unscrupulous or manipulative choice architects can structure decisions in a way that doesn’t favor you and lines their own pockets.

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Rita McGrath

Columbia Business School Professor. Thinkers50 top 10 & #1 in strategy. Bestselling author of The End of Competitive Advantage & Seeing Around Corners.