I’m often asked whether it is possible to teach entrepreneurship — or more importantly — having an entrepreneurial mindset. Well, I can’t teach you passion or hard work. What I can teach you is how to de-risk projects and how to build the right kind of plan. Fascination with entrepreneurship…

As we begin to slowly emerge from the pandemic, some of the contours of what post-pandemic life will be like are starting to come into focus. …

We may think we exercise free choice when we are making decisions. But as my colleague Eric Johnson points out, the structure of our choice architecture actually has a huge influence on the eventual outcome. It isn’t surprising, therefore, that some e-commerce retailers tilt the odds in their own favor. …

Humor is uniquely human. It builds bonds, defuses tension, boosts innovation, and bolsters resilience. In a bold manifestation of the power of humor, McCarter Theater’s production of “Between Two Knees” offers stories from Native American Indian history that helps us to lean in, not look away. Jennifer Aaker and Naomi…

School rankings and other forms of measurement are intended to provide useful information to potential students and their families. But as the schools themselves have learned, competing for a higher spot in the ranking can become like an arms race. …

The state of customer service across most of the economy is dreadful. A recent delightful experience at Patagonia proves that it doesn’t have to be that way. The sad world of customer service As I have written about elsewhere, the more automation we introduce into the customer service experience, the less likely you are to offer…

People have been predicting the end of Hollywood as we know it for a long time. Talking pictures were first dismissed as a novelty, then eventually embraced. Television proved destabilizing for the studio system that preceded it. …

Happy New Year! Ram Charan and I co-authored an article just out in this month’s Harvard Business Review about how technology is creating the conditions for what we call the “permissionless” corporation. …

I’ve been asked to offer a public lecture for Ukraine by the DTEK Academy, the learning and development arm of one of the country’s leading energy providers. As we bring 2022 to a close, I thought I would share some of the contents of that talk. Image source: https://www.npr.org/2022/05/26/1100501433/heres-how-much-it-could-cost-to-rebuild-ukraine-and-who-would-pay-for-it The…